Terms + Conditions

Ceramic Goods

Every piece is carefully handmade by Mary Roach in her studio at the Shop Arts and Ceramics in Edmonton. As with all handcrafted items there may be slight variations in colour, size and finish from images and descriptions. Handwashing is recommended as regular dishwasher use may shorten their lifespan.

Payment

All payments are made through PayPal or Stripe and can be made using all major debit and credit cards. Once your order is completed you should receive confirmation by email. You should also receive confirmation once your purchase has been dispatched.

Packing

All our packaging is as environmentally friendly as possible. We use newsprint for wrapping. Our cardboard is recyclable and we use paper tape where possible.

Shipping

All purchases are sent by Canada Post Expedited Services or Small Parcel International with tracking option. Unfortunately we cannot be held responsible for any additional duties charged to you by your country or unforeseen delays due to Covid-19, weather conditions, busy holiday periods or customs delays.

Please note: All contact and delivery information must be submitted accurately and in full to guarantee that your order is despatched to the correct address.